Most frequent questions
What resolution should my photo have?
With a full resolution original photo from a current smartphone, any print size is possible. Please note: Sending photos via WhatsApp reduces the image resolution, so it is important to become the original photo.
The maximum file size for data transfer is 50 MB. Larger files can be transferred via WeTransfer or Dropbox by contacting our customer service.
Can I still make changes after my order?
In the interest of our customers, we strive to keep production and delivery times as short as possible.
That's why, as soon as your order details arrive on our server, they are transferred to an extensive, fully automated manufacturing process and we begin production immediately. Please understand that we cannot change or cancel your order at a later date. Please feel free to contact our Customer Service.
Will my photo be checked before printing?
Your photo will be automatically checked when it is transferred, and you will then only be shown sizes that we can print from your photo.
More on file and image resolution
How big can my photo be printed?
This depends on the resolution of your image file. You can use our size calculator to quickly and easily find out how large we can print your image.
Where is my order?
Use the order status to check the current status of your order
How long does it take for my order to reach me?
The delivery time is usually 6-7 working days (Mon-Fri).
How can I speed up the delivery?
For particularly urgent orders, we offer PRIO printing: orders received by 8:00 a.m on weekdays (Mon-Fri) are guaranteed to be printed the same day.
You can select the Prio print option in the shopping cart.
Help, my payment failed, what can I do?
This is annoying, but it's easy to change: just go to your order status and try to pay again. You can also change your payment method here.
Once we have received your payment, you will receive a confirmation email from us.
Is the motif visible on the side of the frame?
With the border options overprinted and mirrored your motif is visible on the page. With the mirrored border the motif remains completely on the front. In the preview you can see what your finished product will look like.
What is the best way to hang the canvas?
Hanging your canvas is child's play, with our instruction you can hang it up in minutes
What is the maximum size I can print my photo on canvas?
We print photo canvases in standard up to a maximum size of 210x140 cm. Individual sizes up to 300 cm we produce on request.
General questions
- Order & Technical Questions
- Shipping & Delivery
- Payment & Vouchers
- Complaint
Questions about our products
- Canvas
- Poster
- Acrylic glass
- Alu-Dibond
- Suspensions
See our acrylic & alu-dibond tips
Order status - shipment tracking
After entering your order data you can check the status of your order here.
